Marc Mangold & Bernd Schmitt 
Kundenerlebnis als Wettbewerbsvorteil [PDF ebook] 
Mit Customer Experience Management Marken und Markte Gewinn bringend gestalten

This research monograph presents an inter-disciplinary study of the impact, and current status, of applications of complexity-related concepts in the early stages of development of Agile Project Mana …

Wastewater Organisms contains 210 high-quality full-color micrographs to help you identify organisms found in sewage and sludge. These photos provide the maximum level of detail and will help you bet …

This book fully details, as the title suggests, the real secret to maximizing an organization»s profitability. While many companies have implemented improvement initiatives such as Six Sigma and Lea …

A thorough and timely update, this new edition presents principles, techniques, and applications in this sub-discipline of analytical chemistry for quantifying traces of potentially toxic organic and …

Shortlisted for the Business Book of the Year (International Books category) 2022 Every year, companies spend billions of dollars in board time and headhunter fees on CEO searches. In fact, the selec …

In recent years, the increasing number of tourists traveling to specific urban and resort destinations has caused challenges for the effective management of tourism in these areas, with a resulting n …