Autor: Pelle Råstock

ITIL® Intermediate Release, Control and Validation – 4 days The four courses in Service Capability is aimed at students who need deep knowledge of the processes and the roles of ITIL. Service Lifecyc …

Besides the TRIM (The Rational IT Model™) Foundation – Courseware (ISBN: 9789401802017) publication you are advised to obtain the publication TRIM: The Rational IT model (ISBN: 9789401800525). This t …

TRIM is the accronym for: The Rational IT Model™. This is a vendor neutral reference model that can be used to adopt IT Service Management as a practice. The model origins from the experience of more …

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the off …