Remko van der Pols & Yvette Backer 
BiSL® 2nd Edition – Pocket Guide [PDF ebook] 

This book describes a process framework for business information management, encompassing the best way to manage and execute business information management in day-to-day practice, and explaining how Bi SL® can help.
Effective management of business information is critically important for modern organizations. The Business Information Systems Library (Bi SL) is a generic framework and a domain standard which is consistent with ITIL and ASL. As outsourcing of ICT activities increases, it is essential to maintain control of the services being delivered.