Staci M. Zavattaro & Jessica E. Sowa 
Portraits of Public Service [EPUB ebook] 
Untold Stories from the Front Lines

Community health workers, elections officers, emergency managers, air traffic controllers, government meteorologists, US federal service photographers, and arts and cultural workers perform critical roles, though rarely receive public attention. Their stories told here help reveal this hidden world to provide a rare view of government service.

Tabla de materias

List of Illustrations

Introduction: Stories as Knowledge Creation


Staci M. Zavattaro, Jessica E. Sowa, Alexander C. Henderson, and Lauren Hamilton Edwards




SECTION 1: BALANCING ACTS



1. Navigating Between the State and the Community: Stories from Community Health Workers


Gabriela Lotta and Juliana Rocha Miranda



2. Under the Radar: Stories from Government Meteorologists


Kelly A. Stevens



3. Revisiting Librarians as Public Servants


Alicia Schatteman



4. Teachers and Their Monitors: Negotiating Disciplinary Regimes in Pakistan


Moiz Abdul Majid and Sameen A. Mohsin Ali




SECTION 2: LIFE AND DEATH PRESSURE



5. (In)visible and (Mis)understood: The Public Service Work of American Sign Language (ASL) Interpreters during Emergencies


Stephanie Dolamore and Geoffrey Whitebread



6. Unseen but Irreplaceable: The Role of Air Traffic Controllers


Sean A. Mc Candless



7. Serving in Silence: The Emergency Manager


Kyle R. Overly




SECTION 3: POSSIBLY MISUNDERSTOOD ROLES AND RESPONSIBILITIES



8. When Silence Is Golden: Stories from an Elections Office


Amanda D. Clark



9. Public Defenders as Constitutional Pariahs, Surrogate Deviants, and Emotional Laborers


Adam Croft



10. New York City Property Tax Assessment: Public Employees Serving in Silence


Michael J. Fouassier



11. Affordable Housing and Homelessness Policy Professionals


Maren B. Trochmann




SECTION 4: UNEXPECTED REALMS OF DEMOCRACY



12. Making in the Invisible Visible: The Photographers and Videographers in Public Service


Maja Husar Holmes



13. Arts and Cultural Management During the Pandemic: Introducing the Observant Servant


Sarah Berry, Dutch Reutter, Judith L. Millesen, and Maren B. Trochmann



14. Inconspicuously Indispensable for India: The Untold Stories of Accredited Social Health Activists (ASHAs)


Nandhini Rangarajan, Aroon P. Manoharan, and Bianca Ortiz-Wythe



15. Multiple Mandates, Competing Goals, and the Challenges of Working in Combined Environmental Agencies in the United States


Joy Anna S. Hopper



Conclusion: A Path Forward for the Field


Staci M. Zavattaro, Jessica E. Sowa, Alexander C. Henderson, and Lauren Hamilton Edwards

List of Contributors

Index

Sobre el autor

Staci M. Zavattaro is Professor of Public Administration at the University of Central Florida.
Jessica E. Sowa is Professor in the Joseph R. Biden, Jr. School of Public Policy and Administration at the University of Delaware.
Alexander C. Henderson is Associate Professor in the School of Management at Marist College.
Lauren Hamilton Edwards is Associate Professor of Public Policy at the University of Maryland, Baltimore County.