Autor: Ypsilanti, Michigan, USA) Stamatis D. H. (Contemporary Consultants

Offering a model, an implementing strategy, as well as traditional and nontraditional methods for the successful enhancement and maintenance of quality, this work establishes a rationale for the cont …

Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Ins …

Total Quality Service rises to the business challenge of the 90s. It explains in the most concise terms possible the principles of TQS. The research stands-most unhappy customers do not complain. Ins …

The final volume of this series presents a synopsis of the curriculum that a typical Six Sigma program should follow. It differs from the preceding six volumes in that it is an implementation volume, …

This work examines the evolution and rationale of the ISO 9000 series of standards, their structure, interpretation and relationship to other quality systems. Theory and applications are provided, an …

This work examines the evolution and rationale of the ISO 9000 series of standards, their structure, interpretation and relationship to other quality systems. Theory and applications are provided, an …

Cost reduction productivity improvement customer retention enhanced bottom line these are the promises of six sigma quality management. But what is six sigma? What are the secrets to six sigma succes …

Researchers and professionals in all walks of life need to use the many tools offered by the statistical world, but often do not have the necessary experience in both concept and application. No matt …

This volume addresses design improvement from the perspective of prevention by introducing readers to the tools of the Six Sigma design process. The author discusses the issues of designing for Six S …

Essentials for the Improvement of Healthcare Using Lean & Six Sigma is all about real and immediate quality improvement. Written by D.H. Stamatis, a renowned expert in organizational development and …

Essentials for the Improvement of Healthcare Using Lean & Six Sigma is all about real and immediate quality improvement. Written by D.H. Stamatis, a renowned expert in organizational development and …