Table des matières
Prologue
Part One: Foundations
Chapter 1 Setting the Stage
Purpose and Focus
The Context for Physician Leadership
Previews of Coming Attractions
Chapter 2 Pinpointing Our Target Physicians
Searching for a Meaningful Definition
A Legacy of Tolerance
The Impact of Unchecked Disruptive and Unacceptable Physician Behavior
Summary Checklist
Chapter 3 You Are Here
Multifaceted Impacts
Individual Skills and Training
Individual Circumstances
Team Dynamics
Leader Skills and Experiences
Diversity
Industry Trends
Systems Theory
Respond … Don’t React
Summary Checklist
Chapter 4 Are They Really That Different?
Physician Characteristics
Physicians and Disruptive Behavior: A Darker Side
Facing Reality
And of Course … Context Makes a Difference
Summary Checklist
Chapter 5 Preparing to Engage with Your Target Physician
Physician Leaders as Coaches
Building a Coaching Relationship
The Coach’s Mindset
The Coach’s Self-Awareness and Perspective-Taking
Balancing Development and Action
Summary Checklist
Part Two: Conversations and Action Steps
Chapter 6 The Conversation
Early Intervention
The Communication Process: The First Message
Focus and Limit the Agenda
A Blueprint for the Next Step: Coaching
Additional Considerations for a Formal Conversation
Circling Back to Expectations and Needs
Summary Checklist
Chapter 7 Moving to Action
The Evidence
A Structured Approach
Consequences and Ramifications
A Winding Path of Growth and Development
The Next Best Step
Summary Checklist
Chapter 8 Areas for Growth
A Fundamental Perspective
Enhancing Self-Awareness
Impulse Control
Building Empathy
Apologies
Rebuilding Trust
Summary Checklist
Chapter 9 The Rest of the Team
Winning Teams
Team Leadership
Summary Checklist
Chapter 10 When Is It Finally Enough?
A Lack of Success Is Not a Failure
The Game Has Changed
And Once Again … The Rest of the Team
Lessons of Leadership
Summary Checklist
Chapter 11 Conclusions
The Target Physician Is a Friend
The Target Physician Is a Disruptive Boss
How Can I Assert Myself and Have Respectful Disagreements?
The ‘Why Me?’ Question
Stemming the Tide of Negativity
A Final Perspective
Summary Checklist
