The key to perfecting your communication strategy
Great communication skills can make all the difference in your
personal and professional life, and expert author Elizabeth Kuhnke
shares with you her top tips for successful communication in any
situation.
Packed with advice on active listening, building rapport with
people, verbal and non-verbal communication, communicating using
modern technology, and lots more, Communication Skills For
Dummies is a comprehensive communication resource no
professional should be without!
* Get ahead in the workplace
* Use effective communication skills to secure that new job
offer
* Convince friends and family to support you on a new
venture
Utilising a core of simple skills, Communication Skills For
Dummies will help you shine–in no time!
Table des matières
Introduction 1
Part I: Honing Your Communication Skills 7
Chapter 1: Grasping the Finer Points of Great Communication 9
Chapter 2: Knowing What You Want to Achieve 27
Chapter 3: Valuing Different Communication Styles 43
Part II: Being Receptive to Others 55
Chapter 4: Listening Actively for Total Understanding 57
Chapter 5: Establishing Rapport for Effective Communication 71
Part III: Putting Your Mind and Body into Your Message 89
Chapter 6: Choosing the Right Attitude 91
Chapter 7: Speaking with Clarity 109
Chapter 8: Conveying Messages through Movements 127
Part IV: Managing Communication Challenges 143
Chapter 9: Getting Yourself Out of Sticky Situations 145
Chapter 10: Negotiating with Finesse 159
Chapter 11: Communicating Across Cultures 171
Part V: Communicating Across Distances 185
Chapter 12: Communicating Successfully through Technology 187
Chapter 13: Communicating over the Phone 203
Chapter 14: Putting Pen to Paper for Positive Effect 213
Part VI: The Part of Tens 225
Chapter 15: Ten Top Tips for Speaking Face to Face 227
Chapter 16: Ten Essential Tips for Effective Communication 235
Index 243
A propos de l’auteur
Elizabeth Kuhnke is a Positive Impact Coach and the Managing
Director and founder of Kuhnke Communication, a company that
tailors communication coaching programmes and workshops to
individuals and teams across the UK, Europe and the Far East.
Elizabeth is the author of Body Language For Dummies and
Persuasion & Influence For Dummies.
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