James Bagg & Ryan (The Boulevard Consulting Group, Arlington, Virginia, USA) Burge 
Routines for Results [PDF ebook] 
A Quick-Reference Guidebook of End-to-End Solutions to Solidify Your Small Business

Whether you »re a small or mid-size organization, managing operations can be challenging. This book provides greater insight into the methods, techniques, and tools that can be used against a well-proven organizational improvement framework. This book offers readers an opportunity to understand how to manage their businesses via the Baldrige framework, defines methods that they can use to improve operations, and ensures that those methods are appropriate and aligned to meet their needs. The tools in this book are proven and practical, but innovative methods developed by internal teams are even better.