This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
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Format EPUB ● Pages 254 ● ISBN 9781134596157 ● Éditeur Jiju Antony & David Preece ● Maison d’édition Taylor and Francis ● Publié 2002 ● Téléchargeable 3 fois ● Devise EUR ● ID 5296160 ● Protection contre la copie Adobe DRM
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