An all-new approach to understanding the (in)formal connections
of an organization
From the bestselling coauthor of the business classic The
Wisdom of Teams comes an all-new exploration of the modern
workplace, and how leaders and managers must embrace it for
success. Katzenbach and Khan examine how two distinct factions
together form the bigger picture for how organizations actually
work: the more defined ‘formal’ organization of a company-the
management structure, performance metrics, and processes-and the
‘informal’-the culture, social networks, and ad hoc communities
that spring up naturally and can accelerate or hinder how the
organization works. With dynamic examples from enterprises around
the world, this book takes a timeless organizational approach and
creates a powerful paradigm-shifting tool set for applying it.
* Includes self-assessment guidelines for senior leaders,
front-line managers, and individual contributors
* Features organizations in business, government, the nonprofit
sector, and academia-including the New York City schools system,
Aetna, the Marines, United Nations, Orpheus Chamber Orchestra, Home
Depot, Bell Canada, and the Houston Police Department
Leading Outside the Lines illustrates how leaders can
make the two distinct factions work together to get the best of
both.
Table des matières
Introduction: Like Talking to a Wall 1
Part One: Using the Informal to Enhance the Formal
1 The Logic of the Formal; the Magic of the Informal 13
2 When the Balance Shifts 31
3 Jumping Together 47
Part Two: Motivating Individual Performance
4 It’s All About the Work 71
5 Values Driven, Not Values Displayed 87
6 It’s Still About Performance 103
Part Three: Mobilizing Organizational Change
7 Setting the Fast Zebras Free 123
8 Melting the Frozen Tundra 141
9 Mobilizing: A Different Kind of Managing 155
10 What to Do 175
In Conclusion 197
About Our Sources and Methodology 201
A Diagnostic Tool: Assessing Your Organizational Quotient 209
Notes 217
Acknowledgments 223
About the Authors 225
Index 227
A propos de l’auteur
Jon R. Katzenbach is a senior vice president of Booz & Company, where he founded the Katzenbach Center. Previously, he was the founder and senior partner of Katzenbach Partners and a former director of Mc Kinsey & Company. He is the author of Why Pride Matters More Than Money, Peak Performance, and coauthor of the seminal book The Wisdom of Teams.
Zia Khan is the vice president of strategy and evaluation at the Rockefeller Foundation and a senior fellow of the Katzenbach Center. He cofounded the Katzenbach Center while a partner at Booz & Company. Previously, he led the Katzenbach Partners San Francisco office and developed many of the firm’s hallmark practices in strategy, organization design, and culture change.
For more information, please visit www.booz.com/katzenbach_center.
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