Keith Hawk & Stan Toler 
Terrific! Five Star Customer Service: Learning About Excellence Service from Special People [EPUB ebook] 

Economics and Hermeneutics looks at the ways that hermeneutics might help economists address problems such as entrepreneurship, price theory, rational expectations, monetary theory, welfare economics …

Designing Future-Oriented Airline Businesses is the eighth Ashgate book by Nawal K. Taneja to address the ongoing challenges and opportunities facing all generations of airlines. Firstly, it challeng …

This book, first published in 1992, presents a detailed, informed and informative account of research, theory and practice in interviewing. As a single source for practitioners, it focuses on the pro …

This training teaches you the most import things in managing your trading account. There are techniques that minimize your risk and others techniques that maximize your profits. Sometimes these techn …

This unique book combines a colourful history of Bolivian politics with some of the most advanced quantitative techniques yet developed for socio-political risk analysis. This is the story of how a f …

The modern application server is a complex platform that is the linchpin of an enterprise environment that includes a very wide range of technologies-web document formatting, web protocols, server-si …

Due to the sharp declines in trade union density and collective bargaining coverage post-1979, the shift by trade unions towards political action has had significant implications for employment relat …

Covers all aspects of food safety–science, regulation, and labeling requirements–integrating major developments in the fields of toxicology, analytical chemistry, microbiology, hygiene, and nutriti …

The quality of corporate leadership is often the key factor that determines success – or failure – in the fiercely competitive business world. Offering a fresh perspective and practical advice, Coach …

First published in 1988: This easy-to-read handbook provides a comprehensive review of the current knowledge on lichens. The structure of lichens and their dual nature is explained, as well as the ph …