Kelly Miller & Shawn T. Wahl 
Business and Professional Communication [EPUB ebook] 
KEYS for Workplace Excellence

Organized around the transition from student to professional life,
Business and Professional Communication, Fifth Edition gives readers the tools they need to move from interview candidate to team member to leader. Coverage of new communication technology and social media, and an emphasis on building skills for business writing and presentations help students gain a deeper understanding of the role of communication in successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.



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Table des matières

Part I. Beginning Communication Principles

Chapter 1. Business and Professional Excellence in the Workplace

Chapter 2. Verbal and Nonverbal Communication

Chapter 3. Listening

Part II. Entering the Workplace

Chapter 4. Résumés, Interviews, and Negotiation

Chapter 5. Getting To Know Your Diverse Workplace

Part III. Developing In the Workplace

Chapter 6. Interpersonal Communication at Work

Chapter 7. Strengthening Teams and Conducting Meetings

Part IV. Excelling In the Workplace

Chapter 8. Technology in the Workplace

Chapter 9. Business and Professional Writing

Chapter 10. Leadership and Conflict Management

Part V. Presenting In the Workplace

Chapter 11. Informing and Persuading

Chapter 12. Speech Design

Chapter 13. Delivering a Speech with Professional Excellence

Part VI. Surviving In the Workplace

Chapter 14. Work–Life Balance

Epilogue: Communication Is Work

References

Glossary

Index

About the Authors

A propos de l’auteur

Dr. Shawn Wahl is the Founding Dean of the Judith Enyeart Reynolds College of Arts, Social Sciences, and Humanities (RCASH) and Professor of Communication at Missouri State University (MSU). Shawn’s most notable accomplishment in higher education leadership is facilitating the largest scholarship and structural private eight-figure gift in university history. He has served in the Dean role since 2017 and as Department Head of Communication at MSU from 2012 to 2017. Prior to MSU, he served as the Department Head of Communication, Mass Media & Theatre at Angelo State University and as the Founding Director of Graduate Studies at Texas A&M University, Corpus Christi. Dr. Wahl was the 2016 President of the Central States Communication Association (CSCA). He has authored numerous books, including The Communication Age: Connecting and Engaging; Business and Professional Communication: KEYS for Workplace Excellence; Persuasion in Your Life; Intercultural Communication in Your Life; Public Speaking: Essentials for Excellence; Nonverbal Communication for a Lifetime; Public Relations Principles: Bridging Theory and Practice and Organizational Communication:  Strategies for Success. He has published articles in Communication Education, Communication Research Reports, Communication Studies, Communication Teacher, Journal of Family Communication, and the Basic Communication Course Annual. Dr. Wahl and colleagues received the Distinguished Article Award: Instructional Development Division (IDD) National Communication Association (NCA), 2021. Shawn completed two executive leadership programs at the Harvard University Graduate School of Education, the Management Development Program (MDP, 2016), and the Institute for Educational Management (IEM, 2022). In addition, Shawn is an experienced organizational communication consultant and executive leadership coach in various industries (e.g., commodity trading, mining, oil and gas, and health care).