Written specifically for student nurses developing their communication and interpersonal skills in any field of nursing. The book addresses all the competencies for communication skills outlined in the 2018 NMC standards and features insightful contributions from experienced nurses and healthcare leaders across different clinical fields.
As communication and interpersonal skills have become essential to modern nursing, this book will focus on demonstrating how the theory behind these skills can be successfully applied in practice. Helping students to become confident, assured communicators when interacting with patients, whilst on placement and into their post-registration nursing career.
The new edition includes the following updates:
· A new chapter on person-centred care and intercultural communication.
· Further content on modern forms of communication such as social media and other new technologies.
· A new theme ‘Emotional intelligence’ integrated throughout the book.
Table des matières
Section 1: Theories of Communication
Chapter 1: Introduction to communication skills – Lucy Webb
Chapter 2: The nurse-patient relationship – Eula Miller and Gayatri Nambiar-Greenwood
Chapter 3: How to relate to others effectively – Lucy Webb
Chapter 4: Active listening and attending: communication skills and the environment – Eula Miller and Lucy Webb
Chapter 5: Groups and work – Lucy Webb
Chapter 6: Effective person-centred and intercultural communication – Gayatri Nambiar-Greenwood & Sarah Rutherford
Section 2: Applying Communication Skills in Nursing
Chapter 7: Theory to practice: communicating therapeutically – Eula Miller and Lucy Webb
Chapter 8: Facing challenges in healthcare communication – Lucy Webb and Clementinah Rooke
Chapter 9: Health promotion and communication techniques – Maxine Holt and Lucy Webb
Chapter 10: Professional communication skills for student survival: self-management writing and presenting – Lucy Webb
Section 3: Advancing Application of Communication Skills
Chapter 11: Communicating in immediate and short-term care situations – Anne-Marie Borneuf and Jacqui Gladwin
Chapter 12: Communicating with people with chronic and long-term health needs – Gary Witham
Chapter 13: Communicating with children, young people and their families – Caroline Ridley
Chapter 14: Communication and the cognitively impaired patient – Duncan Mitchell and Garry Diack
Chapter 15: Engagement, motivation and changing behaviour – Maxine Holt and Clementinah Rooke
Chapter 16: Communication for personal and professional development: pre-registration and post-registration – Lucy Webb
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