Winner of the Shingo Prize for Excellence in Quality
Improvement
-From the Shingo judges:
This work has an extremely widespread application as the tools,
techniques, and methods described are at a level that achieves the
goals of Lean and operational excellence without tying them down to
a specific industry or work stream. The book provides practical
knowledge for lean champions, managers, and executives
driving toward operational excellence enterprise-wide. The
story format, and the presentation of this material was excellent,
and the avoidance of lean and operational excellence jargon gives
the book a wide appeal…it is a pleasure to read.
The Sequel to the Influential ‘Lean’ Business
Novel Andy & Me
The Remedy is a compelling a business fable that
shows how Lean quality improvement business
practices–traditionally associated with manufacturing–can
dramatically improve the service areas of your business-including
design, engineering, sales, marketing and all processes in
between.
Written by Pascal Dennis, a leading Lean consultant, the story
follows Tom Pappas and Rachel Armstrong, senior leaders at a
desperate automotive company as they try to implement a Lean
management system across an entire platform, the Chloe, a
breakthrough ‘green’ car. The future of the company is at stake.
Can Tom and Rachel, supported by Andy Saito, a retired, reclusive
Toyota executive, regain the trust and respect of the customer? Can
a venerable but dying company implement Lean practices to every
part of their business and learn a new, more effective way of
managing?
* Shows you how to use the Lean quality improvement method to fix
not just a manufacturing system, but an entire company, including
management, design, marketing, and supply chain
* Written by Pascal Dennis, author of four books on Lean
practices and winner of the coveted Shingo Prize for outstanding
research contributing to operational excellence
* Originally developed by Toyota, the Lean approach to quality
improvement has gained a worldwide following and helped turn around
enumerable struggling businesses
Table des matières
Acknowledgments xi
About the Author xiii
Preface xv
1 Motor City Sadness 1
Overview of Lean fundamentals
How Lean looks different in white-collar environments vs. the factory
Waste in health care and the restaurant business
2 Lotus Land 19
The nature of big companies
Big Company Disease
Obstacles to transforming big companies
Role of the Shusa
3 What Have I Learned? 37
Lean fundamentals
Lean thinking–core mental models
Waste in business processes
Introduction to problem solving
Nature of transformation
4 How Will We Change Their Thinking? 67
Reflections on how to deepen and extend mental models
The nature of value and waste in knowledge work
Grasping the situation by going to see for yourself
Basics of system thinking
5 Focus and Alignment–When You’re a Jet, You’re a Jet 85
Fundamentals of strategy deployment
Defining True North, our strategic and philosophical objective
How strategy making actually works in organizations
How the New York Jets might apply strategy deployment
6 Cluing into Chloe 103
Politics in large organizations
Creating a shared vision
Strategy deployment in action
Deploying targets and tactics through Catchball
7 A Trip to Boston to Dispel the Fog 121
Role of the leader
The Water Ring model
How complex systems fail–and succeed
The Four Rules–Standards, Connections, Pathways, Improvement
The Remedy to Big Company Disease
8 Marketing–Leaning Out the Mad Men 137
Marketing basics
Mental models in marketing
Waste and value in marketing
Yamazume
Takt, flow, and pull in Marketing
Expected, Specified, and Delightful Value
9 Design and Engineering–Making Knowledge Flow 157
Mental models in Design
Value and waste in Design and Engineering
Production physics–implications for Design
Small batch learning
Takt, flow, and pull in Design
Set-based concurrent engineering
10 Nick Papas Falls into the Abyss 173
Mental models in health care
Value and waste in health care
Lean fundamentals in health care
Our health-care mess–root cause and countermeasures
The Four Capabilities
The remedy to Big Company Disease–reprise
11 My Beautiful Mind–Leaning Out Our Supply Chain 187
Mental models in supply chain
The Nash equilibrium
The importance of information flow
The Groundhog Day effect
The bullwhip effect–causes and countermeasures
What is heijunka?
Process and system kaizen
12 Dealers, Spielers, and Concealers 205
Mental models in retail
Principles of Lean provision
Provision/consumption maps
Politics in large organizations
Financial aspects of Lean
Possible effects of standard cost accounting
Lean in Human Resources
13 Scylla and Charybdis 225
Politics in large organizations
14 Be My Phenomena 235
Nature of transformation
Ethics
The cardinal virtues
Lean leadership
Glossary 247
References 251
A propos de l’auteur
PASCAL DENNIS is the President of Lean Pathways Inc., a successful international consultancy, and the author of three previous books on Lean management, all of which have won the coveted Shingo Prize for outstanding research in the field of operational excellence. His clients include Fortune 500 companies like Kimberly- Clark, Lockheed Martin, and Magna International, as well as leading health care, construction, and financial services firms. Dennis learned the Toyota Business System in leadership positions at Toyota Cambridge, one of Toyota’s best plants, and has worked with leading Toyota senseis in North America and Japan.
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