Paul R. Niven 
Balanced Scorecard [PDF ebook] 
Step-by-Step for Government and Nonprofit Agencies

This book provides an easy-to-follow roadmap for successfully implementing the Balanced Scorecard methodology in small- and medium-sized companies. Building on the success of the first edition, the Second Edition includes new cases based on the author’s experience implementing the balanced scorecard at government and nonprofit agencies. It is a must-read for any organization interested in achieving breakthrough results.

Table des matières

Preface ix

Acknowledgments xv

Chapter 1 Introduction to the Balanced Scorecard 1

Chapter 2 Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors 25

Chapter 3 Before You Begin 46

Chapter 4 Training and Communication Planning for Balanced Scorecard Success 82

Chapter 5 Mission, Values, and Vision 105

Chapter 6 Strategy: The Core of Every Balanced Scorecard 130

Chapter 7 Strategy Maps 150

Chapter 8 Performance Measures, Targets, and Initiatives 209

Chapter 9 Creating Alignment by Cascading the Balanced Scorecard 256

Chapter 10 Linking Resource Allocation to the Balanced Scorecard 276

Chapter 11 Reporting Results 286

Chapter 12 The City of Charlotte: A Balanced Scorecard Success Story 312

Chapter 13 Sustaining Balanced Scorecard Success 330

Appendix The Importance of Terminology and a Balanced Scorecard Glossary 343

Index 353

A propos de l’auteur

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of performance management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public-sector agencies from all levels, and nonprofit organizations. He may be reached through his Web site at www.senalosa.com.