Allen Foster has a BA in Social History, a Master »s in Information Management and a Ph D in Information Science. As Reader in Information Science, he has held various roles, including Head of Department for Information Studies, at Aberystwyth University. His research interest areas span the research process of Master »s and Ph D students, the development of models for information behaviour and serendipity, and user experience of information systems, creativity and information retrieval. He has guest edited for several journal special issues, is a regional editor for The Electronic Library and is a member of journal editorial boards, international panels and conference committees. Dr Pauline Rafferty MA(Hons) MSc MCLIP is a Senior Lecturer and Director of Teaching and Learning at the Department of Information Studies, Aberystwyth University. She previously taught at the Department of Information Science, City University London, and in the School of Information Studies and Department of Media and Communication at the University of Central England, Birmingham.