Tammy R. Berberick & Peter Lindsay 
The Leadership Habit [EPUB ebook] 
Transforming Behaviors to Drive Results

Introduction ix
Acknowledgments xi
Chapter 1 Drives for Results 1
Accountability 2
Decision Making 8
Asking the Right Questions 10
Drives for Results Assessment Questions 14
The Leader’s Toolkit 14
Chapter 2 Builds the Right Team 17
Hiring the Right Talent 18
Multigenerational Leadership 22
Organizing and Developing Teams 28
Builds the Right Team Assessment Questions 31
The Leader’s Toolkit 31
Chapter 3 Influences Others 33
Open and Effective Communication 34
Negotiation and Building Consensus 38
Emotional Intelligence 45
Influences Others Assessment Questions 46
The Leader’s Toolkit 47
Chapter 4 Understands the Business 49
Generates Business Insights 49
Financial Management 55
Productivity and Process Efficiency 57
Understands the Business Assessment Questions 60
The Leader’s Toolkit 60
Chapter 5 Executes Vision 63
Defines and Communicates Vision 64
Strategic Thinking 65
Plans and Prioritizes 67
Executes Vision Assessment Questions 73
The Leader’s Toolkit 73
Chapter 6 Encourages Excellence 75
Delegation and Empowerment 76
Coaching and Encouraging 84
Rewards and Recognition 87
Encourages Excellence Assessment Questions 91
The Leader’s Toolkit 91
Chapter 7 Develops Positive Relationships 93
Networking 94
Collaboration 97
Conflict Management 102
Develops Positive Relationships Assessment Questions 107
The Leader’s Toolkit 107
Chapter 8 Develops Customer Focus 109
Trust and Credibility 110
Needs and Opportunity Awareness 111
Responsive Problem Solving 113
Develops Customer Focus Assessment Questions 118
The Leader’s Toolkit 119
Chapter 9 Fosters Innovation 121
Change Leadership and Management 122
Continuous Improvement 126
Complex Thinking 130
Fosters Innovation Assessment Questions 131
The Leader’s Toolkit 131
Chapter 10 Models Personal Growth 133
Self-Awareness 134
Continuous Learning 137
Managing Personal Energy and Time 139
Models Personal Growth Assessment Questions 145
The Leader’s Toolkit 145
Conclusion Make Leadership a Habit 147
References 149
Appendix A Your Personal Development Plan 151
Step 1: Self-Assessment 152
Step 2: Personal Action Plan 153
Step 3: Accountability 156
Appendix B Core Competencies Summary 157
Chapter 1: Drives for Results 157
Chapter 2: Builds the Right Team 159
Chapter 3: Influences Others 160
Chapter 4: Understands the Business 162
Chapter 5: Executes Vision 163
Chapter 6: Encourages Excellence 164
Chapter 7: Develops Positive Relationships 166
Chapter 8: Develops Customer Focus 167
Chapter 9: Fosters Innovation 169
Chapter 10: Models Personal Growth 170
Appendix C Glossary of Financial Terms 173
About the Authors 175
About Crestcom 177
Index 179

TAMMY R. BERBERICK is the CEO for Crestcom International, the leading organization in results-based interactive leadership development. Tammy holds an MBA and has held numerous executive level positions leading transformational change within organizations. Tammy has coached over 100 CEOs and key executives on leadership, change management, organization design, and strategy.
PETER LINDSAY is the Director of Operations for Crestcom International. He is a former officer in the United States Air Force, holds a MS in Strategic Intelligence, and is a global facilitator in leadership development. Recognized as a thought leader, he is a trainer, instructional designer, and author in leadership and social change.
KATIE FRITCHEN is a writer and strategist for Crestcom International. A graduate of the University of Oregon’s Lundquist School of Business and specialist in business development, she is an author and editor in areas including business management and leadership.