This best-seller by Tim Kirkland details creative ways for full-service restaurant servers, bartenders, managers and owners to sell more, serve better, and build repeat business with every customer. The #1 tool in North America for exploding tips and increasing customer loyalty! Used in over 20, 000 full-service restaurants, bars and hotels worldwide. Over 300 ways to build sales, improve service and exponentially increase your personal income. The Renegade Server provides fresh, unique insights on how servers can better engage customers on a personal level and use those connections to drive sales, improve service and develop repeat business. Front-line service teams, managers and owners alike will benefit from The Renegade Server’s powerful, easily-applied techniques for determining every Guests’ unique expectations and exceeding them every time. You will learn: – Why the ‘Up-Sell’ is DEAD. – Why people no longer bade thir tips on quality of service. – The 10 commonly used phrases that kill service, sales AND tips. – How to ditch pushy, outdated sales techniques and explode tip income with tools that WORK. – The 4 secrets for discovering each guest’s unique expectations and EXCEEDING them every time. PLUS: – 10 scientifically proven techniques for increasing tip percentages. – 60 BONUS service techniques that will blow away your guests!
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