William Reynolds 
The Measurement and Development of Empathy in Nursing [EPUB ebook] 

This title was first published in 2000: Empathy is known to be crucial to helping relationships, but professional helpers, including nurses, do not normally display much empathy as it has not been measured in clients » terms and accordingly taught. This text examines a study in which a client-centred empathy scale was developed – the client-centred measure of empathy was found to be reliable and valid and a course designed to teach nurses to offer empathy in clients » terms was effective. The findings of the study have implications for the future design of nurse eduction and the goals of the health service.