Atila Yüksel is Professor at the Tourism Faculty of Adnan Menderes University in Turkey. His research focuses on services marketing and management, and research methodology and he has published extensively in prestigious journals such as Annals of Tourism Research, Tourism Management, and Cornell Quarterly Review. He also serves on the editorial boards of several scholarly journals. Author of “Tourist Satisfaction & Complaining Behavior: Measurement & Management Issues in the Tourism & Hospitality Industry” (published by Nova) and co-author “Heritage Tourism Destinations: Preservation, Communication and Development” (published by CABI).
14 Ebooks by Hakan Boz
Erdogan Koc: Service Failures and Recovery in Tourism and Hospitality
Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these ser …
EPUB
English
DRM
€134.99
Hakan Boz & Simon Grima: Contemporary Issues in Behavioral Finance
This special edition of Contemporary Studies in Economic and Financial Analysis offers seventeen chapters from invited participants in the International Applied Social Science Congress, held in Turke …
PDF
English
DRM
€111.84
Hakan Boz & Simon Grima: Contemporary Issues in Behavioral Finance
This special edition of Contemporary Studies in Economic and Financial Analysis offers seventeen chapters from invited participants in the International Applied Social Science Congress, held in Turke …
EPUB
English
DRM
€112.13
Hakan Boz & Simon Grima: Contemporary Issues in Business, Economics and Finance
This special edition of Contemporary Studies in Economics and Financial Analysis offers a selection of carefully curated chapters from invited participants in the International Applied Social Science …
PDF
English
DRM
€100.13
Hakan Boz & Simon Grima: Contemporary Issues in Business, Economics and Finance
This special edition of Contemporary Studies in Economics and Financial Analysis offers a selection of carefully curated chapters from invited participants in the International Applied Social Science …
EPUB
English
DRM
€100.60
Erdogan Koc: Emotional Intelligence in Tourism and Hospitality
Emotional intelligence is the capability to recognize, use and manage one’s own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of em …
EPUB
English
DRM
€48.99
Hakan Boz & Simon Grima: Contemporary Issues in Social Science
This special edition of Contemporary Studies in Economic and Financial Analysis offers twenty-three chapters by invited participants in the International Applied Social Science Congress. In these cha …
PDF
English
DRM
€143.13
Hakan Boz & Simon Grima: Contemporary Issues in Social Science
This special edition of Contemporary Studies in Economic and Financial Analysis offers twenty-three chapters by invited participants in the International Applied Social Science Congress. In these cha …
EPUB
English
DRM
€142.81
Erdogan (Professor, Bandirma Onyedi Eylul University, Turkey) Koc: Service Failures and Recovery in Tourism and Hospitality : A Practical Manual
Tourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these ser …
PDF
English
DRM
€111.83
Erdogan (Professor, Bandirma Onyedi Eylul University, Turkey) Koc: Emotional Intelligence in Tourism and Hospitality
Emotional intelligence is the capability to recognize, use and manage one’s own emotions and those of others. The use of emotional information guides thinking and behaviour, allowing adjustment of em …
PDF
English
DRM
€40.77
Hakan Boz & Simon Grima: New Digital Era
The COVID-19 pandemic has led to further acceleration of digitalisation in all areas. This caused significant changes in economic and social life. Through digitalisation, the need for people in busin …
PDF
English
DRM
€121.96
Hakan Boz & Simon Grima: New Digital Era
The COVID-19 pandemic has led to further acceleration of digitalisation in all areas. This caused significant changes in economic and social life. Through digitalisation, the need for people in busin …
EPUB
English
DRM
€122.15
Hakan Boz & Simon Grima: New Digital Era
The COVID-19 pandemic has led to further acceleration of digitalization in all areas. This caused significant changes in economic and social life. Through digitalization, the need for people in busin …
PDF
English
DRM
€101.14
Hakan Boz & Simon Grima: New Digital Era
The COVID-19 pandemic has led to further acceleration of digitalization in all areas. This caused significant changes in economic and social life. Through digitalization, the need for people in busin …
EPUB
English
DRM
€101.31
