लेखक: Catherine Needham

Catherine Needham is Reader in Public Policy and Public Management at the Health Services Management Centre, University of Birmingham. She has written extensively on social care, including Personalising Public Services: Understanding the Personalisation Narrative (Policy Press, 2011). Jon Glasby is Professor of Health and Social Care and Director of the Health Services Management Centre, University of Birmingham. Jon is a qualified social worker by background and is the author of a series of leading textbooks on health and social services.