This book considers the sequential deployment of the receiver’s response to the caller’s request in telephone service encounters between native speakers in the U.K, Germany and Italy analysing the different response formats and their grammatical configuration.
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List of Tables and Figures Glossary Transcription Conventions System Introduction 1. Theoretical Framework 2. Data and Methodology 3. Simple Response Format to the Request 4. Response Plus Extension 5. Insertion Sequence Followed by the Response 6. The Caller Leads the Conversation 7. The Different Response Formats at One Glance 8. Service Encounters and Call Centre Training Implications 9. Conclusions and Implications References Appendixलेखक के बारे में
Cecilia Varcasia is a Research Fellow at the Language Study Unit of the Free University of Bozen-Bolzano, Italy. Her research focuses on multilingual communication, discourse and conversation analysis, cross-cultural pragmatics, corpus linguistics and language testing. She has edited Becoming Multilingual (2011), and co-edited Corpora, Discourse & Style (2009).यह ईबुक खरीदें और 1 और मुफ़्त पाएं!
भाषा अंग्रेज़ी ● स्वरूप PDF ● पेज 181 ● ISBN 9781137286185 ● फाइल का आकार 2.9 MB ● प्रकाशक Palgrave Macmillan UK ● शहर London ● देश GB ● प्रकाशित 2013 ● डाउनलोड करने योग्य 24 महीने ● मुद्रा EUR ● आईडी 3090297 ● कॉपी सुरक्षा सामाजिक DRM
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