This is the e Book version of the printed book.
This Element is an excerpt from Moral Intelligence: Enhancing Business Performance and Leadership Success (9780132349864) by Doug Lennick and Fred Kiel. Available in print and digital formats.
The business advantages of compassion and forgiveness-and how to ‘walk the walk, ‘ not just ‘talk the talk’
When it’s business as usual, acts of compassion are small or subtle in the great organizational scheme of things. But when a major crisis strikes, it is easy to see the difference between the truly compassionate organization and one that gives lip service to values. On a cold December night in 1995, a devastating fire tore through Aaron Feuerstein’s factory in Lawrence, Massachusetts…
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