Today’s consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers’ feelings when they positively experience products and services -to their customers’ experiences.Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
€35.79
यह ईबुक खरीदें और 1 और मुफ़्त पाएं!
भाषा अंग्रेज़ी ● स्वरूप PDF ● पेज 310 ● ISBN 9781605097244 ● प्रकाशक Berrett-Koehler Publishers ● प्रकाशित 2000 ● डाउनलोड करने योग्य 6 बार ● मुद्रा EUR ● आईडी 2407259 ● कॉपी सुरक्षा Adobe DRM
एक DRM सक्षम ईबुक रीडर की आवश्यकता है
एक ही लेखक से अधिक ईबुक / संपादक
254,379 इस श्रेणी में ईबुक
