John Selby 
Listening With Empathy [EPUB ebook] 
Creating Genuine Connections with Colleagues Clients and Customers

While the concept and domain of Corporate Social Responsibility (CSR) are not new—its beginnings can be tracked back to the 1960s—its scope, urgency, and relevance have shifted dramatically in recent …

With the widespread transformation of information into digital form throughout society – firms and organisations are embracing this development to adopt multiple types of IT to increase internal effi …

This timely handbook examines the most contemporary, controversial and cutting-edge issues related to the involvement of volunteers in the fields of events, sport and tourism. Split into thematic sec …

Environmental challenges have never been greater than today. There is the need for the utmost accuracy in the efforts to track the use, manufacture, processing, treatment, and disposal of toxic and h …

This book introduces Systematic Improvement Planning (SIP), a structured approach to improvement. It draws upon proven industrial engineering and quality improvement tools, along with some of its own …

Human Factors in Intelligent Vehicles addresses issues related to the analysis of human factors in the design and evaluation of intelligent vehicles for a wide spectrum of applications and over diffe …

Typically entrenched and systemic, healthcare problems require the sort of comprehensive solutions that can only be addressed by a change in culture and a shift in thinking. Organizations around the …

This new volume aims to be the single source that discusses in a comprehensive and elaborate way the photosynthetic and respiratory mechanisms in plants under hostile situations and the proper mitiga …

This is the third edition of a popular introductory guide to the function and future of the air cargo supply chain, an industry which responded with remarkable efficiency when faced with the challeng …