Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
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स्वरूप EPUB ● पेज 208 ● ISBN 9781134248810 ● संपादक John (University of Newcastle, Australia) Burgess & Julia Connell ● प्रकाशक Taylor and Francis ● प्रकाशित 2006 ● डाउनलोड करने योग्य 6 बार ● मुद्रा EUR ● आईडी 2644156 ● कॉपी सुरक्षा Adobe DRM
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