Do you struggle making sure your staff does the right thing, in the right way, and at the right time?
Managing people can be a daunting task, even for those managers who have had good and extensive management training. Anyone can accidentally fall into hard-to-recognize traps when communicating performance goals or process improvements to co-workers and staff.
As our high-tech environment creates a greater need for social and communication skills in the workplace, avoiding these traps is becoming more critical. In this guide, Larry Miller, a human resources expert, walks you through how to:
• confront people to solve problems;
• repeat critical messages to promote action and results;
• question assumptions when deciding who
to hire; and
• measure the right things when evaluating employees.
The author also explores how to lead by example, communicate well with others, avoid hasty conclusions, and choose the right words to inspire improved performance.
Regardless of the size of company, type of company, or requirements and duties of any job, management traps occur. Avoid or resolve these traps and improve your bottom line in the process with the lessons in this guide.
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Mr. Miller has a BA from the University of Pittsburgh and an MS from the University of Wales. He has worked for both for-profit and nonprofit organizations and most recently served in the role of senior vice president, human resources, supporting 3, 500 domestic and international employees for more than two decades.Mr. Miller develops people practices that create profitable outcomes. His coaching of senior leaders and line managers has led to his development of specific tactics that create fundamental and innovative approaches to help people perform their jobs.He has interviewed more than ten thousand candidates for mid- to upper-level positions in nine countries. In doing so, he has developed an ability to build competitive and alternative talent acquisition plans that drive business results.He’s best known for dissolving stumbling blocks with creative and adaptable problem-solving solutions.
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