लेखक: Ron Basu

RON BASU (Gerrards Cross, UK) is currently a Visiting Executive Fellow at Henley Business School and also a Visiting Professor at ESC Lille. He is Director and founder of Performance Excellence Ltd, a training and consultancy firm specializing in performance management. Previously he held functional and executive roles in Unilever and Glaxo Smith Kline. He was also a Management Consultant with A T Kearney. He is the author of eight books on quality management and supply chain management published through Butterworth Heinemann, Elsevier, Thomson and Reuters. He also published in journals like International Journal of Production Research, International Journal of Six Sigma and Competitive Advantage, Measuring Business Excellence, Industrial Engineer, Quality World, Project and others. He has completed a Ph D in project quality at Reading University.