The Customer Service Pocketbook is for everyone who contributes, directly or indirectly, to giving the customer excellent service. This third edition has been fully revised to reflect the changes in responding to customers’ needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more. The importance of setting standards, measuring customer service and mystery shopper programmes is discussed. Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.
€10.00
यह ईबुक खरीदें और 1 और मुफ़्त पाएं!
भाषा अंग्रेज़ी ● स्वरूप PDF ● पेज 112 ● ISBN 9781908284242 ● फाइल का आकार 3.7 MB ● प्रकाशक Management Pocketbooks ● शहर London ● देश GB ● प्रकाशित 2013 ● डाउनलोड करने योग्य 24 महीने ● मुद्रा EUR ● आईडी 4083741 ● कॉपी सुरक्षा सामाजिक DRM
एक ही लेखक से अधिक ईबुक / संपादक
34,926 इस श्रेणी में ईबुक
