Abdul Razzak Rumane 
Quality Tools for Managing Construction Projects [PDF ebook] 

Dealing with such a multi-layered and fungible intangible as quality during the design and construction process is difficult for all parties involved. To the architect, quality means an appealing and enduring design, but to the builder, it means understandable documents that, when acted upon, lead to an enduring, well-made structure. To the owner,