COLIN SHAW is a Founding Partner of Beyond Philosophy and a leading expert on the Customer Experience. He is the author, with John Ivens, of the groundbreaking book,
Building Great Customer Experiences and has worked with blue chip companies including Mars Ltd., Rank Xerox and BT. Previously he was Director of Customer Experience for one of the world”s largest global companies. Colin has delivered keynote speeches on customer experience worldwide and appears frequently in newspapers, television and radio.
6 Ebooks oleh Colin Shaw
Colin Shaw: Revolutionize Your Customer Experience
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategie …
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Inggris
€39.58
Colin Shaw & Ryan Hamilton: The Intuitive Customer
Building on the work of Daniel Kahneman ( Thinking Fast and Slow), Dan Ariely ( Predictably Irrational), Shaw and Hamilton provide a new understanding of how people behave, explain what it means for …
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Inggris
€58.84
John Ivens & Colin Shaw: Building Great Customer Experiences
This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may u …
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DRM
€57.96
Colin Shaw: Unlocking the Hidden Customer Experience
Colin Shaw’s new e Book, "Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices that Ensure Success" explores both the philosophy behind great Customer Experience …
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DRM
€20.68
Peter Shaw & Colin Shaw: The Emerging Leader
This practical and inspirational guide is for all who feel excited yet daunted at the prospect of taking on a leadership role, whether it be first-time leaders, or those taking on bigger, more demand …
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€10.99
Colin Shaw: Happy Employees Make Happy Customers
Happy Employees Make Happy Customers: How to build great employee engagement to create a great customer experience By Colin Shaw Colin Shaw’s new e Book, Happy Employees Make Happy Customers, explore …
EPUB
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€20.60
