Organizational Citizenship Behavior: Its Nature, Antecedents, and Consequences examines the vast amount of work that has been done on organizational citizenship behavior (OCB) in recent years as it has increasingly evoked interest among researchers in organizational psychology. No doubt some of this interest can be attributed to the long-held intuitive sense that job satisfaction matters. Authors Dennis W. Organ, Philip M. Podsakoff, and Scott B. Mac Kenzie offer conceptual insight as they build upon the various works that have been done on the subject and seek to update the record about OCB.
Key Features:
- Explores how OCB translates into objective measures of efficiency, profitability, customer satisfaction, and other criteria of organizational functioning
- Examines how important OCB is in other societal cultures and correlates findings from North American studies
- Addresses the relative importance of individual personality as a factor in determining OCB
OCB has become a foundation for concepts in Organizational Studies. This book provides an all-encompassing resource for students, scholars, and practitioners looking for a comprehensive understanding on this key topic. It is an excellent textbook for advanced undergraduate and graduate students studying organizational behavior or organizational psychology in courses such as Strategic Human Resource Management, Measurement of Work Performance; Behavioral Organization Theory; and Social Psychology of Organizations.
Daftar Isi
The Good Sam
The Study of OCB: Its Roots, Structure, and Frameworks
OCB in the Context of Organization Theory
Attitudinal and Dispositional Antecendents of OCB
The Impact of Leadership and Work Environments on OCB
The Effects of OCB on Performance Evaluations and Judgments
The Effects of OCB on Organizational Performance and Success
Implications for HR Practitioners and OCB Researchers
Appendix
References
Index
About the Authors
Tentang Penulis
Scott B. Mackenzie is Professor of Marketing and holder of the Neal Gilliat Chair at the Kelley School of Business at Indiana University. At the doctoral level Professor Mac Kenzie teaches courses in structural equation modeling, research methods, consumer behavior, and several special topics seminars. At the undergraduate and masters levels he teaches advertising and consumer behavior.
Professor Mac Kenzie is a former winner of the Harold H. Maynard Award for distinguished contributions to the marketing discipline; has chaired the AMA Summer and Winter Educators′ conferences, and the SCP conference; and currently serves on the Editorial Boards of the Journal of Marketing Research, Journal of Consumer Research, and the Journal of the Academy of Marketing Science.
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