John Brown & Fred Fuller 
A Dragon Walks into a Meeting [EPUB ebook] 
A Tactical Guide to Client Management

• Introduction


• The Basics


• Job #1: Build and Maintain the Client Relationship 


• Chapter 1: We Have Relationships with People, Not Entities


• Chapter 2: Create Connections and Seek to Understand


• Chapter 3: When It Gets Negative, Start by Assuming All Sides Have the Best Intentions


• Job #2: Build Success for Your Company


• Chapter 4: Think About Growth


• Chapter 5: Say Yes


• Chapter 6: Remind the Client Why You are There


• Chapter 7: Lead by Example


• Job #3: Manage Tasks and Demands That Get in the Way


• Chapter 8: Business Travel


• Chapter 9: Meetings and Agendas


• Chapter 10: The Tricky Art of Client Entertainment


• Chapter 11: Communicate


• Wrap Up & Resources

With over 20 years of corporate experience, Fred Fuller has worked with a number of technology companies in several capacities. Upon graduating from college with a BBS in Decision Sciences, Fred started his corporate career in the world of finance, where he provided financial guidance for business units around the globe. He later moved into a client management role, where he took responsibility for the entire Financial Institution Account Management team at Cardlytics, working with some of the largest financial institutions in the world. He is currently the Director of Business Development and Account Management at Levvel.
Prior to joining the corporate landscape, Fred spent time in the U.S. Navy and participated in BUD/S. He also explored theater, worked as a radio DJ, and spent time in residential real estate.