Max French & Hannah Hesselgreaves 
Harnessing Complexity for Better Outcomes in Public and Non-profit Services [EPUB ebook] 

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e PDF and e PUB available Open Access under CC-BY-NC-ND licence.


How can public services and social interventions create and sustain good outcomes for the populations they serve?


Building on research in public health, social epidemiology and the social determinants of health, this book presents complexity theory as an alternative basis for an outcome-oriented public management praxis. It takes a critical approach towards New Public Management and provides new conceptual inroads for reappraising public management in theory and practice. It advances two practical approaches: Human Learning Systems (a model for public service reform) and Learning Partnerships (a model for research and academic engagement in complex settings).


With up-to-date and extensive discussions on public service reform, this book provides practical and action-oriented guidance for a radical change of course in management and governance.

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Daftar Isi

1. Introduction

2. Rationalism: A Failed Logic for Public Service Reform?

3. The Complexity Theory of Outcome Creation

4. Complexity as a Service Reform Trajectory: Dynamic Capabilities for Better Public Service Outcomes

5. Human Learning Systems: A New Trajectory in Public Service Reform?

6. Learning Partnerships: Relevant Research for a Complex World

7. Harnessing Complexity for Better Social Outcomes: A Reform and Research Agenda

Tentang Penulis

Toby Lowe is Senior Lecturer in Public Leadership and Management at Newcastle Business School, Northumbria University and Visiting Professor in Public Management at the Centre for Public Impact.

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Bahasa Inggris ● Format EPUB ● Halaman 144 ● ISBN 9781447364122 ● Ukuran file 1.4 MB ● Penerbit Policy Press ● Kota Bristol ● Negara GB ● Diterbitkan 2023 ● Edisi 1 ● Diunduh 24 bulan ● Mata uang EUR ● ID 8832205 ● Perlindungan salinan Adobe DRM
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