Paul R. Niven 
Balanced Scorecard Step-by-Step [PDF ebook] 
Maximizing Performance and Maintaining Results

PRAISE FOR Balanced Scorecard Step-By-Step: Maximizing
Performance and Maintaining Results, Second Edition

‘As a practitioner and thought leader, Paul Niven is superbly
bridging the gulf between BSC theory and application through
hands-on experiences and real-world case studies. The book provides
a practical road map, step-by-step, to plan, execute, and sustain a
winning scorecard campaign. Easy to read . . . tells a powerful
story with lessons learned/best practices from global customer
implementations. Must-read for anyone interested in BSC or
grappling with how to create a strategically aligned
organization.’

–Vik Torpunuri, President and CEO, e2e Analytix

‘In Balanced Scorecard Step-by-Step, Second Edition, Paul
Niven provides an intuitive and incredibly effective blueprint for
transitioning strategic ambition to execution. Paul’s pragmatic
approach provides leaders with a tool for managing a company’s
journey from strategic ideas to world-class performance. The
Balanced Scorecard is a masterful tool for guiding companies
through transformation, and I speak from personal experience when I
say Paul’s blueprint works! It is the most effective guide I have
seen. Balanced Scorecard Step-by-Step will serve any leader
well if their ambition is to efficiently engage their teams in
achieving a set of strategic goals.’

–Allan A. Mac Donald, Vice President, Sales and Customer
Solutions Bell Canada National Markets

‘Paul Niven has done it again!!! With this book, he has further
operationalized the enlightened Balanced Scorecard concept into a
fully functional system that optimizes business execution and
performance!’

–Barton Johnson, President, Financial Freedom Senior Funding
Corporation, The Reverse Mortgage Specialist

Daftar Isi

Preface.

Acknowledgments.

Chapter 1. Performance Measurement and the Need for a balanced
Scorecard.

Chapter 2. Getting Started.

Chapter 3. Mission, Values, Vision, and Strategy.

Chapter 4. Strategy Maps.

Chapter 5. Creating Performance Measures.

Chapter 6. Setting Targets and Prioritizing Initiatives.

Chapter 7. Cascading the Balanced Scorecard to Build
Organizational Alignment.

Chapter 8. Using the Balanced Scorecard to Strategically
Allocate resources.

Chapter 9. Additional Balanced Scorecard linkages: Compensation
and Corporate Governance.

Chapter 10. Reporting Balanced Scorecard Results.

Chapter 11. Maintaining the Balanced Scorecard.

Chapter 12. Concluding Thoughts on Balanced Scorecard
Success.

Index.

Tentang Penulis

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of Performance Management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public sector agencies from all levels, and nonprofit organizations. He may be reached through his Web site at www.senalosa.com.