Penulis: Stationery Office

This publication explains which components are essential and explains how to select the appropriate components for implementation. The title is based around a project template to help readers prepare …

The publication embeds ITIL best-practice advice with scenarios derived from practical experience, to illustrate approaches and negotiate possible pitfalls to help deliver successful service manageme …

Throughout this publication we will be using ITIL framework practices to demonstrate how to achieve superior operational excellence to meet your organizational business drivers. ITIL offers a globall …

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An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SL …

A step-by-step guide to creating and implementing a successful project plan, it describes the various roles, techniques and responsibilities of planning a project. …

Focusing on the financial and accounting aspects of Agile, this title offers a simple, direct and practical guide for those working as PMOs, suitable primarily for the Agile practitioner who needs to …

This is a practical guide for anyone involved with the creation and development of efficient service request catalogues for consumer and business services. …

The ‘ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL’ is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key refere …

This quick-reference guide will help you as you study for the OSA module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in …

This quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in …

A practical guide for managers who are currently working in an Agile environment or have plans to adopt an Agile methodology within their organization. This guide describes what Agile means, its bene …

This guidance is ideal for IT professionals who are working, or plan to work, within problem management, whether in a technical, managerial or operational role. It provides practical guidance on the …

It aims to help business leaders continually evaluate challenges and provides solutions to improve efficiencies across the service streams …

Every programme, project and team manager must interact with people as individuals or as part of a team. These interactions require skills to deliver the required products and services for the busine …

The New Approach to Management Being Used in Over Forty Countries Redefines the purpose of management for the 21st century. – Matthew Syed, Author, Journalist & Broadcaster For any leader or manager …

Strategic objectives often fail because of the incorrect application of the portfolio, programme, and project management frameworks. For this reason, the author has created (specifically for this gui …