Penulis: Stefan Helber

​This book contains selected papers presented at the ‘International Annual Conference of the German Operations Research Society (OR2012)’ which was held September 4 -7, 2012 at the Leibniz …

Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf Inbound Call Center ab, bei denen die Anrufe von außen …

Flow line design is one of the major tasks in production management. The decision to install a set of machines and buffers is often highly irreversible. It determines both cost and revenue to a large …