`This is an insightful book… offers an in-depth understanding of the dynamics at work within organizations, but also offers ways forward for new researchers. [A]n original contribution to the area of occupational psychology. The book is appropriate for people who want to study organizational behaviour and occupational psychology. It is thought-provoking and practical′
– Profbooks.com Reviews
This Second Edition contains key themes with all new contributors and is a completely separate work from the first. Emotion in Organization presents original work from leading scholars in the field, they engage with emotion as a qualitative phenomenon which shapes and is shaped by organizational life. Examining how emotion cannot be simply separated from thinking, judgment, decision-making and other so-called rational organizational processes, the book challenges us to build a passionate theory of organizations.
The introduction reviews the expansion of organizational emotion studies and their appeal to several social-scientific disciplines. Divided into four parts, the book reveals through stories, interviews, confessions, ethnographies and observations the way feeling and emotion lie at the heart of organizational functioning.
Daftar Isi
Emotional Arenas Revisited – Stephen Fineman
PART ONE: EMOTIONAL TEXTURES
Narratives of Compassion in Organizations – Peter J Frost et al
Feelings at Work – Lloyd E Sandelands and Connie J Boudens
Relational Experiences and Emotion at Work – Vincent R Waldron
Emotion Metaphors in Management – Kathleen J Krone and Jayne M Morgan
The Chinese Experience
PART TWO: APPROPRIATING AND ORGANIZING EMOTION
Commodifying the Emotionally Intelligent – Stephen Fineman
Bounded Emotionally in the Body Shop – Joanne Martin and Kathy Knopoff and Christine Beckman
Aesthetic Symbols as Emotional Clues – Varda Wasserman, Anat Rafaeli and Avi Kluger
PART THREE: WORKING WITH EMOTION
If Emotions Were Honoured – Debra E Meyerson
A Cultural Analysis
Emotional Labour and Authenticity – Blake E Ashforth and Marc A Tomiuk
Views from Service Agents
Ambivalent Feelings in Organizational Relationships – Michael G Pratt and Lorna Doucet
A Detective′s Lot – Robert Jackall
Contours of Morality and Emotion in Police Work
How Children Manage Emotion at School – Gillian Bendelow and Berry Mayall
Emotions and Injustice in the Workplace – Karen P Harlos and Craig C Pinder
PART FIVE: EPILOGUE
Concluding Reflections – Stephen Fineman
Tentang Penulis
Stephen Fineman is Professor of Organizational Behaviour, School of Management, University of Bath
CONTRIBUTORS′ AFFILIATIONS OUTSIDE NORTH AMERICA:
Gillian Bendelow University of Warwick
Karen P Harlos University of Otago, Dunedin
Avraham N Kluger The Hebrew University of Jerusalem
Berry Mayall University of London
Anat Rafaeli Faculty of Industrial Engineering and Management, Technion, Haifa
Varda Wasserman The Hebrew University of Jerusalem
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