Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.
Daftar Isi
List of Figures and Tables.
Preface
1 Emotional Connections: Intersections of Communication, Work,
and Feeling.
2 Communicating Emotion: Levels of Organization and Forms of
Expression.
3 Emotional Occupations.
4 Work Relationships: Getting Emotional with Peers, Supervisors,
and Others.
5 Emotion and Organizational Morality.
6 Emotional Trends.
References.
Tentang Penulis
Vincent R. Waldron is Professor of Communication Studies at Arizona State University.
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