Walter Eversheim 
Qualitätsmanagement für Dienstleister [PDF ebook] 
Grundlagen, Selbstanalyse, Umsetzungshilfen

This inspiring book contains a series of "in conversations" with important personalities, change-makers, thought leaders and global influencers about the central theme of the climate crisis …

One cannot conceive of capitalism without labor. Yet many of the current debates about economic development leading to industrialization fail to directly engage with labor at all. This collection of …

Although physicians and hospitals are receiving incentives to use electronic health records (EHRs), there is little emphasis on workflow and process improvement by providers or vendors. As a result, …

Recommended in CHOICE, February 2021 Insects are all around us, outweighing humanity by 17 times. Many are nuisances; they compete with us for food and carry some of our most devastating diseases. Ma …

This book highlights the role of community trusts in social licencing through the lens of mining and mining disputes in South Africa. Employing elements of trust, acceptance and elite interaction as …

This book analyzes the implications of the trend toward increased seller concentration due to mergers and leveraged buyouts that have helped increase food firm stock prices 900′ during the 1980s. It …

The Innovation and Sustainability in Base of the Pyramid Markets series comprises four volumes, covering theoretical perspectives, themes, and various aspects of interest across four key geographical …