Penulis: Wayne Brantley

Dr. Jack J. Phillips is Chairman of the ROI Institute(www.roiinstitute.net.) and a world-renowned expert on measurementand evaluation. Phillips provides consulting services for Fortune500 companies and workshops for major conference providersworldwide. Phillips is also the author or editor of more thanthirty books and more than a hundred articles. His work has beenfeatured in the Wall Street Journal, Bloomberg Businessweek, Fortune, and on CNN. Wayne Brantley, MSEd, PMP, CRP, CPLP, is the Senior Director of Professional Education for the University Alliance(www.universityalliance.com). He has taught and consulted onproject management, quality management, leadership, curriculumdevelopment, Internet course development, and return on investmentto Fortune 500 companies around the world. Dr. Patricia Pulliam Phillips is an internationallyrecognized author, consultant, and President and CEO of the ROIInstitute, Inc. Phillips provides consulting services toorganizations worldwide. She helps organizations build capacity inthe ROI methodology by facilitating the ROI certification processand teaching the ROI methodology through workshops andgraduate-level courses.