Andrew Josey & Michelle Supper 
IT4IT™ Foundation – Study Guide, 2nd Edition [PDF ebook] 

This title is a Study Guide for the IT4IT Foundation Certification examination. It gives an overview of every learning objective for the IT4IT Foundation certification syllabus and in-depth coverage on preparing and taking the IT4IT Part 1 Examination. It is specifically designed to help individuals to prepare for certification. This 2nd Edition of the document has been updated to align with the IT4IT Reference Architecture, Version 2.1.
This Study Guide is excellent material for:
• Individuals who require a basic understanding of the IT4IT Reference Architecture
• IT Professionals/Practitioners who are responsible for delivering services in a way that is flexible, traceable, and cost-effective
A prior knowledge of IT service management is advantageous but not required. While reading this Study Guide, the reader should also refer to the IT4IT documentation available at www.opengroup.org/it4it.