The way we relate to brands has changed. Once, brand management was about doing things to people, and choices were made by brand managers not consumers. Now the focus has shifted towards the customer, empowering them to make choices and treating them as individuals rather than an amorphous mass. A consequence of this is increased interest in understanding people as a foundation for brand management. And this is where market research can come in. By drawing on market research to understand consumers, marketers can better understand how to manage their brand. Exploring a spectrum of 12 customer needs and drawing on first-hand research evidence, Kevin Ford provides a proven framework for understanding what people are really looking for from a brand – and delivering it.
Tabella dei contenuti
Preface.
Acknowledgements.
1. What do People Want from a Brand?
Introduction.
Brand Associations.
Consumer Needs.
The Universal Needs Map.
2. Further Insight into Needs from Other
Perspectives.
Different Dimensions.
The Relationship Between Consumers and Brands.
Other Psychological Systems.
Conclusions and Implications for Brands.
3. Brand Equity: How do People Assess your Brand
Overall?
The Concept of Summary Evaluations.
Work on Attitudes, not Behaviour.
Identifying Candidates for Brand Equity Building Blocks.
Main Attitudinal Building Blocks.
Combinations of the Main Building Blocks.
4. Touchpoints and Brand Physique.
A Framework for Physique, Perceptions, Needs and
Touchpoints.
The Influence of each Touchpoint.
Customer Satisfaction.
Communications.
Branding Devices.
5. Segmentation and Targeting: Where should you Aim?
Why Aim for Target Segments?
A General Approach to Segmentation.
Types of Segmentation.
Getting the Best out of Segmentation.
6. Turning Brand Equity into Sales.
Brand Pull.
Brand Push.
The Outcomes or Benefits of a Strong Brand.
Behavioural Brand Loyalty.
7. Ups and Downs: Today is Fine, How About Tomorrow?
Forces that Drive Brands Up or Down.
The Market Context.
The Brand’s Marketing and Consumer Response.
Social Trends.
The Future for Brands.
Index.
Circa l’autore
Kevin Ford provides a practical checklist for accurately assessing your brand’s health and a template for comparison of brands across categories, delivering an unprecedented level of understanding for market researchers and advertisers alike.
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