A fresh, effective, and enduring way to lead—starting with your next interaction
Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in Touch Points, Conant and Norgaard argue that these—and every point of contact with other people—are overlooked opportunities for leaders to increase their impact and promote their organization’s strategy and values. Through previously untold stories from Conant’s tenure as CEO of Campbell Soup Company and Norgaard’s vast consulting experience, the authors show that a leader’s impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop ‘Touch Point’ mastery by focusing on three essential components: head, heart, and hands.
Touch Points speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy—one magical moment at a time.
Tabella dei contenuti
Editor’s Note xvii
Foreword xxi
Preface xxv
1 the Power of Touchpoints: The Action Is in the Interaction 1
2 the Commitment to Mastery: The Choice Is Yours 25
3 Use Your Head: The Commitment to Inquiry 47
4 Use Your Heart: The Commitment to Reflection 73
5 Use Your Hands: The Commitment to Practice 95
6 Mastering the Touch: How Can I Help? 123
Coda 149
Recommended Reading 151
Acknowledgments 153
About the Authors 157
Index 161
Circa l’autore
Douglas Conant is president and CEO of Campbell Soup Company. Under his leadership, Campbell reversed a precipitous decline in market value and employee engagement, improving its financial profile, enhancing its diversity and inclusion practices and raising its corporate social responsibility profile. Previously Conant held management positions at Kraft and General Mills, and was president of the Nabisco Foods Company.
Mette Norgaard is an expert on strategic leadership and learning. She advises executive teams around the world on how to create distinct learning solutions that advance their companies’ strategies. She has worked with senior-level leaders from Microsoft, Procter & Gamble, GE Capital, Nucor Corp., Estée Lauder, Harley-Davidson, the U.S. Navy, and Pfizer. Previously Norgaard was a consultant for Franklin Covey Co.
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