Give your business a successful credit and collections plan with
this easy and clear guide
Over 100, 000 businesses have slow or non-paying customers. Yet
very few actually have a workable plan for claiming the missing
revenue that results. This book gives you a complete solution and
tool set to ensure your business maximizes its collections while
maintaining an effective, profitable credit plan.
You’ll discover how to set up an efficient in-house credit
policy that not only lets you collect more debts, but also boost
sales, increase cash flow, and grow profits. Step-by-step credit
management instructions show you how to weed out bad-paying
customers, add more good-paying customers, collect on past-due
balances, avoid bad debt, and limit credit risk.
* Contains all needed forms to set up and implement an effective
credit policy
* Author is a popular columnist for several newspapers and
national magazines, and appears regularly in the media as a go-to
authority on debt
Get Paid enables you to decide what matters most to your
business when it comes to billing, payment terms, pricing, cash
flow, and more, then set up the systems to meet these goals and
increase profitability.
Tabella dei contenuti
Foreword Harry A. Strausser III ix
Preface xiii
Chapter 1 What Is Credit Management? 1
Chapter 2 How Credit Affects Business 65
Chapter 3 Effective Payment Arrangements 77
Chapter 4 Handling Customer Deductions 101
Chapter 5 Debt Collection Calls 109
Chapter 6 Using E-Mail in Collections 119
Chapter 7 Using Social Media in Collections 145
Chapter 8 Third Party Collection Services 157
Chapter 9 Debt Collection Laws, Rules, and Regulations 169
Conclusion 197
About the Author 201
Index 203
Circa l’autore
MICHELLE DUNN is an internationally known expert on credit and collections. As a leading authority on debt collection to businesses everywhere, Michelle is a consultant and keynote speaker. She is founder and CEO of the American Credit and Collections Association and has worked in the industry for more than twenty years. She has been featured in Forbes, Entrepreneur, and Smart Money, among other media outlets. Most recently, she was nominated for a Credit Excellence Award.
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