Stephen Fineman 
The Emotional Organization [PDF ebook] 
Passions and Power

List of Contributors.
1. Introducing the Emotional Organization: Stephen Fineman
(University of Bath).
Part I: Emotional Arenas.
The Hospital.
2. Me, Morphine and Humanity: Experiencing the Emotional
Community on Ward 8: Sharon Bolton (The University of
Strathclyde).
The Prison.
3.Power, Paradox, Social Support and Prestige: A Critical
Approach to Addressing Correctional Officer Burnout: Sarah Tracy
(Arizona State University).
Crisis Work.
4. Rape Work: Emotional Dilemmas in Work with Victims: Patricia
Yancey Martin, Douglas Schrock, Margaret Leaf and Carmen Von Rohr
(Florida State University).
The Recreation Centre.
5. In the Gym: Peer Pressure and Emotion Management Among
Co-Workers: Mary Haman and Linda Putman (Texas A&M
University).
The Job Centre.
6. Abuse, Violence and Fear on the Front Line: Implications for
the Rise of the Enchanting Myth of Customer Sovereignty: Marek
Korczynski (Loughborough University) and Victoria Bishop (The
University of Manchester).
The Call Centre.
7. Enactments of Class and Nationality in Transnational Call
Centres: Kiran Mirchandani (University of Toronto).
Web Work.
8. The Gendering of Emotions and Perceived Work Time: Chicks and
Geeks at I.com: Nicole L. Kangas and Debra E. Meyerson (Stanford
University).
Homeworking.
9. Managing the Boundaries of Telework: Gill Musson (Sheffield
University) and Katy Marsh (Newcastle University Business
School).
Consultancy.
10. Management Consultancy and Humour in Action and Context:
Andrew Sturdy (The University of Warwick), Timothy Clark (Durham
University, Robin Fincham (Stirling University) and Karen
Handley(Oxford Brookes University).
Part II: Shifting Identities.
11. Becoming a Successful Corporate Character and the Role of
Emotion Management: Caroline Hatcher (Queensland University of
Technology).
12. Gender and the Emotion Politics of Emotional Intelligence:
Stephanie A. Shields (Pennsylvania State University) and Leah R.
Warner (Pennsylvania State University).
13. Feeling Out of Place? Towards the Transnationalizations of
Emotions: Jeff Hearn (Swedish School of Economics and Business
Administration).
14. It’s All Too Beautiful: Emotion and Organization in
the Esthetic Economy: Philip Hancock (The University of Warwick)
and Melissa Tyler (Loughborough University).
Epilogue: Stephen Fineman (University of Bath).
Index

Stephen Fineman is a senior professor of Organizational Behavior at the University of Bath’s School of Management. Recognized as the first to be published in the field of emotion in organizations, Fineman has been writing on the topic for over 12 years. His works include two successful editions of Emotion in Organizations, key chapters in The Handbook of Organization Studies, and a critique on emotion research in Academy of Management Review.