Terry White 
What Business Really Wants from IT [PDF ebook] 

Business expectations of their IT departments are simple: Deliver IT without fuss, get involved in achieving business results, and provide leadership. But while business emphasis is on business results and leadership, IT is focused on the technology.
How to get your IT Department to Add Real Value to Business presents a practical framework that defines the roles and activities for the CIO to meet business expectations. It introduces a new approach to IT in large organizations, which shifts the focus from day to day technological operations to three critical areas of performance for IT: IT management, business results and information leadership.
The concepts are simple and elegant but the implementation is increasingly demanding. However, these changes are essential if in-house IT functions are to survive and prosper in organizations.
The author”s framework has already proven itself in changing business and IT perspectives significantly. Large organisations have commenced the implementation process, and are reporting significant results. The book offers ground-breaking perspectives on the role of IT in organisations. These perspectives are finding favour with business and IT people alike. The book offers practical and anecdotal examples and plans to assist in implementing the framework.