Vincent P. (Virginia Polytechnic Institute and State University, Blacksburg, USA) Magnini & Carol J. Simon 
A Hotel Manager”s Handbook [PDF ebook] 
189 Techniques for Achieving Exceptional Guest Satisfaction

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This book presents techniques that reflect the vast and varied experience of the authors. They have produced an array of highly effective guest satisfaction techniques from which even the most veteran hoteliers can learn and benefit. With this practical, easy-to-use book, there is no need to sift through pages of narratives in order to identify act

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Formato PDF ● Pagine 256 ● ISBN 9781771883498 ● Casa editrice Apple Academic Press ● Pubblicato 2016 ● Scaricabile 3 volte ● Moneta EUR ● ID 4837142 ● Protezione dalla copia Adobe DRM
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