Process Improvement Simplified is written for leaders and managers of organizations or enterprises who:
Are struggling with their organization’s success
Are not satisfied with the current state
Are striving to be number one
Have heard about the negatives or positives of process improvement (PI) but have never implemented it
But PI is not a panacea; it takes leadership commitment and involvement, plus organizational behavior modification so that PI becomes a disciplined way of life. It entails hard work through dealing with nitty-gritty details.
PI is not just a problem-solving methodology or another quality control tool. In fact, it is not a quality improvement tool like statistical process control or Six Sigma. It is a systematic approach to focus, measure, and redesign a critical process of any organization in order to reduce waste and achieve breakthrough improvement for that process. In this approach, personnel from other functions within the organization will be involved to ensure that the needs of customers and suppliers of the process are correctly reflected and supported.
This is a how-to book with simple examples. A step-by-step method of implementing PI is presented using the example of running a restaurant business.
About the author
Dr. Francis G. King spent 28 years at Ford Motor Company as an expert on assembly and lean manufacturing, robotics, launching of new products, quality improvement, and defining compatible product and process designs. He was manufacturing manager for a European Ford car line, a value stream manager for a Lincoln car line, and a business coordination manager for four assembly plants in North America. Dr. King received his Ph D in mathematics from the University of California in Berkeley in 1970. Prior to joining Ford Motor Company, he was an assistant professor of mathematics at Fordham University. He holds seven patents and is a recipient of Ford’s Technical Achievement Award. He has numerous conference papers and published articles in the Encyclopedia of Robotics and NATO’s Advanced Science Institute Series. He has taught a seminar on “Lean Plan for Every Part.” Dr. King also has dual master’s degrees in pastoral study and theology from Sacred Heart Major Seminary and is a deacon in the Catholic Church.
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