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Jiju Antony & David Preece
Understanding, Managing and Implementing Quality [PDF ebook]
Frameworks, Techniques and Cases

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This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.

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Language English ● Format PDF ● Pages 256 ● ISBN 9780203464083 ● Editor Jiju Antony & David Preece ● Publisher Taylor and Francis ● Published 2002 ● Downloadable 6 times ● Currency EUR ● ID 2292297 ● Copy protection Adobe DRM

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